The City of Calgary has launched a new feature for its 24/7 services and information line. When you call 3-1-1, you’ll be notified of the wait time, and you can choose to receive a callback if it is longer than one minute.
If the expected wait is longer than one minute, the system will advise on the estimated wait time before providing the option for a call back.
The callback feature is available on the ten-digit 403-268-CITY (2489) and 3-1-1 lines between the hours of 8:00 am and 4:30 pm, seven days a week. These hours of operation experience the highest volume of call demand, often resulting in longer wait times.
“This technology allows for 3-1-1 to strengthen our commitment and focus on providing enhanced customer service to our citizens,” says Clarke Bellamy, Manager, 3-1-1, Customer Service and Communications. “We anticipate this new feature will provide additional options to callers that prefer not to wait on hold.”
The City of Calgary is the first 3-1-1 service in western Canada to offer a daily callback feature.
Contact 3-1-1 via mobile app and by phone for City information and non-emergency services, such as bylaw-related issues, snow removal concerns, potholes, street cleaning, and tax account inquiries. Language translation and accessibility services are available.
Find out more at calgary.ca/311.
